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How to Invite a Customer for KYC

This guide explains how to invite, verify, and review individual (KYC) customers in the ChainIT Platform, including how to add optional verification add-ons and how to view the results once onboarding is complete.

How to Invite an Individual for KYC

1. Navigate to the invite screen.

From your ChainIT Dashboard, go to KYC > Get Started and select Add Customer.

2. Enter the Customer’s Contact Information

Enter the customer’s email address and mobile number.

  • If the customer already has a verified ChainIT ID, they will be invited to connect and share their existing verified details with you.

  • If the individual is new to ChainIT, they will be invited to create an account and complete identity verification.

3. Select a KYC Configuration (Optional)

If you have already saved any KYC configurations, you can select one to easily request a set of add-ons and/or Pactvera agreements. 

You can customize the selections after selecting a configuration.

Required Verifications (Always Performed - No Action Needed)

The following checks are always included as part of individual onboarding and do not need to be selected separately:

  • Identity verification to government ID (Driver's License or ID Card).

  • OFAC sanctions screening.

  • Sex Offender Registry check.

These checks ensure a consistent baseline for KYC and cannot be disabled.

4. Select Additional Add-Ons (Optional)

You may include optional verification services that run automatically after identity verification, such as:

  • PEP screening.

  • SSN verification.

  • Criminal background checks.

  • Bank account verification.

  • Bank statement retrieval (up to 6 months).

Once processing begins, selected add-ons appear in the customer’s profile with their respective statuses and results.

5. Attachments (Optional)

You will see an Attachments section during setup.

Attachments are provided for informational or reference purposes only. The individual can view these materials, but they are not required to interact with or complete anything within the attachment itself. Attachments do not collect signatures, inputs, or attestations.

6. Attach a Pactvera (Optional)

You can attach a Pactvera to the KYC invitation to collect signatures, disclosures, or attestations as part of onboarding.

There are two ways to attach a Pactvera:

  • Add Pactvera – Create a new Pactvera for this onboarding.

  • Select Template – Choose from an existing Pactvera template you’ve already configured.

After selecting one of these options:

  • The individual is automatically added as the primary signer.

  • You may customize instructions or message text.

  • Click Attach to link the Pactvera to the KYC request.

Once sent, attached Pactveras:

  • Appear in the customer’s KYC profile under the Pactvera section.

  • Sync with your Pactvera Outbox for status tracking.

This is commonly used for consent forms, disclosures, or required attestations tied to identity verification.

7. Send the Invitation

Review the details and click Invite.
The individual will receive an email with a promo code and a link to install the ChainIT ID app.


What Happens Next

  • The individual completes identity verification and provides consent to share their information with your organization.

  • Any attached add-on verification and Pactvera tasks are completed (if applicable).

  • The customer’s status updates from Invited to Active once all required steps are completed.

You can manage invitations at any time from the Action Menu to resend, edit, or cancel.


Viewing Individual KYC Details

Once onboarding is complete, the KYC Customer Details page displays:

  • Verified identity attributes (name, date of birth, address, ID type).

  • Verification results and outcomes.

  • Results from any selected add-ons.

  • All Pactveras linked to the individual.

Each attached Pactvera includes audit-ready validation showing who completed it, what was signed or submitted, when it occurred, and where it was executed.


Summary

Inviting individuals for KYC through ChainIT ensures identity verification, compliance screening, and optional documentation are handled in a single, verifiable workflow. Required checks establish a consistent baseline, optional add-ons provide flexibility, and Pactveras enable enforceable agreements and attestations—each recorded as immutable proof.