How to Move Your Account & Wallet to a New Device

When you log into the ChainIT ID app on a new device, the system will detect that your wallet file isn’t available on this device.
You’ll automatically see a prompt or notification saying, “New Device Detected. Connect your wallet to this device.”

Tap the “Connect your wallet” button on the prompt to begin the recovery process.

The app will now guide you through the steps to download and restore your wallet.
If your wallet recovery file is stored in a cloud storage account, you may be prompted to log into that account so the file can be downloaded.
If you backed up your wallet via email, follow these instructions:
1. Open your email app (e.g., Gmail, Outlook).
2. Search for "ChainIT" to locate the wallet backup email.
3. Look for an email you sent to yourself with a .txt file attached.
4. Download the attached recovery file to your device.
5. Open the ChainIT ID app and log in.
6. Tap the “New Device Detected” banner.
7. Select Email as your recovery method, then tap “Select.”
8. Tap “Browse” and locate the downloaded .txt file.
9. Select the file, enter your PIN, and tap Confirm.

After the wallet has been successfully restored, you’ll receive a confirmation message: “Success! Your wallet is now connected to this device.”
From this point forward, you’ll be able to access all regular app functions without any additional wallet setup prompts.

If there are issues downloading your wallet file, an error message will appear with options to try again or contact support.

Learn how to easily connect your ChainIT ID wallet to a new device with our step-by-step recovery guide.