How to Move Your Account & Wallet to a New Device

Steps for Wallet Recovery on a New Device

1. Logging in on a New Device

• When you log into the ChainIT ID app on a new device, the system will detect that your wallet file isn’t available on this device.
• You’ll automatically see a prompt or notification saying, “Connect your wallet to this device.”

2. Wallet Recovery Prompt

• Tap the “Connect your wallet” button on the prompt to begin the recovery process.

3. Guided Wallet Recovery Process

• The app will now guide you through the steps to download and restore your wallet.
• If your wallet recovery file is stored in a cloud storage account, you may be prompted to log into that account so the file can be downloaded.
• If you stored your wallet recovery file on your local device, the app will prompt you to upload this file.

4. Wallet Connection Confirmation

• After the wallet has been successfully restored, you’ll receive a confirmation message: “Your wallet is now connected to this device.”
• From this point forward, you’ll be able to access all regular app functions without any additional wallet setup prompts.

5. Error Handling

• If there are issues downloading your wallet file, an error message will appear with steps to try again or contact support.
• Important: You should not see confusing messages like “The file does not exist.” If you encounter issues, follow the instructions or reach out to support.